Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags attached, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, you can contact us at support@lunora-design.com. If your return is accepted, we will email you the return address and instructions on how to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding a return, you can contact us at any time via support@lunora-design.com.

Return shipping costs

Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or the wrong item was sent. In those cases, we will cover the return shipping cost.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their respective product pages.

Exchanges

The quickest way to receive the item you want is to return the item you currently have. Once your return has been accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lunora-design.com.